Chatbots applications in education: A systematic review

Chatbots applications in education: A systematic review

The chatbot will not tire as students use it repeatedly, and is available as a practice partner at any time of day or night. This affords learners agency to learn at their own pace and through their own content focus. Additionally, chatbots can adapt and modify over time to shape to the learner’s pathway.

Tasks in Which Educational Chatbot Is Helpful

Chatbots can provide students with real-time support and assistance with administrative tasks, reducing the workload on administrative staff. Chatbots can assist students and faculty in various routine inquiries, such as admissions and financial aid applications, course registration, and scheduling appointments. With chatbots handling these routine inquiries, staff can dedicate more time to more complex and challenging responsibilities. Automate your customer interactions with ease using Kapture’s chatbot and engage students in human-like conversations while reducing your response time and enhancing student learning satisfaction.

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It aids educators in developing comprehensive lesson plans and resources while taking care of mundane activities. Throughout the registration and payment processes, as well as other pertinent matters, schools communicate with students via critical communications. Another difference between chatbots and people is that chatbots have infinite tolerance and don’t get annoyed when a single student repeatedly asks the same question.

Tasks in Which Educational Chatbot Is Helpful

Chatbots can collect student feedback and other helpful data, which can be analyzed and used to inform plans for improvement. Carnegie Mellon University has developed an AI tutor called ALEKS (Assessment and Learning in Knowledge Spaces) that provides personalized learning experiences for students. Artificially intelligent chatbots do not only facilitate student’s learning process by making it more engaging, short and snappy and interesting but also assist teachers by easing out their teaching processes. Almost every student owns one or more personal smart devices which have led schools to accept BYOD management as a norm. Just like any classroom, the chatbot hands them out all learning material required then takes quizzes/tests and submits the results to their teachers. This eases out monitoring student performance and helps speed up the processes.

Why does every university need a smart college chatbot?

Our chatbot supports voice, video, images, and texts, that help students to enjoy the subject while learning instead of long pages of texts to read. Using it will be interesting for both students and teachers to provide their feedback using a chatbot. In the same way, as word processing tools tell us that our texts are too wordy, complex machine-learning algorithms will be able to assess and grade students’ writing on a particular subject. Although this technology is currently Chatbot for Education in the prototype phase, the Hewitt‘s Foundation has organized a competition between the most famous essay scorers. According to the report written by Huyen Nguyen and Lucio Dery, from the Department of Computer Science at Stanford University, the winning app had 81% correlation with the human grader. Today, there are many similar partnerships between corporations and educational institutions that try to make the institutional learning transparent and more efficient.

  • With this, constant customer support and maintenance services are offered by the developers of the company.
  • The most important of those affordances is that chatbots can respond differently to each learner, depending on what they say or ask, so the experience adapts to the learner.
  • Education chatbots are conversational bots used by EdTech companies, universities, schools or any educational institute.
  • All the difficult concepts can be easily understood by students and the virtual teaching system offers an easy record of student performances.
  • It was a great opportunity to be creative and figure out how to activate in-context learning, taking advantage of the unique spaces where the students were, and the wide world out there.
  • When working with a student body comprised primarily of minors, you must exercise extreme caution in how the chatbot collects, uses, and keeps information.

For example, instead of asking “How do I write a course syllabus?”, you might instead say “I am a university instructor developing a new introductory course on genetics. Can you assist me in developing a useful and clear syllabus for first-year students? It’s easy to take an entrance test, track students’ performance, short-list those who qualify and answer all their queries through the AI bots. It is because the process takes a lot of time and so, it is better if it is automated. However, you need to design a valid bot flow and input related questions accordingly. With a shift towards online education and EdTech platforms, course queries and fee structure is what many people look for.


Chatbots can help newcomers to familiarize themselves
with the campus in a short time. Understanding why students may inappropriately use AI tools can shed light on the importance of revising your current assignments and assessments. For example, students may use AI tools to cheat if they feel assignments or exams are unfair or irrelevant.

But during the COVID-19 pandemic, edtech became a true lifeline for education by making it accessible and easy to use despite there being numerous physical restrictions. Today, technologies like conversational AI and natural language processing (NLP) continue to help educators and students world over teach and learn better. Believe it or not, the education sector is now among the top users of chatbots and other smart AI tools like ChatGPT. Chatbots can provide cost-effective solutions for educational institutions by automating repetitive tasks and reducing administrative overheads. For example, chatbots can handle routine queries from students, freeing up administrative staff to focus on more complex tasks.

What is a Chatbot

Chatbots can now evaluate subjective questions and automatically fill in student scorecards as per the results generated. At the same time, students can leverage chatbots to access relevant course materials for assessments during the period of their course. They can also use this platform to create alumni groups and various activity clubs. Furthermore, tech solutions like conversational AI, are being deployed over every platform on the internet, be it social media or business websites and applications.

Chatbots are computer programs that simulate conversations with human users. By leveraging chatbot applications in education educational institutions can improve their processes and increase student engagement and retention. In this blog, we will highlight the top 10 ways chatbots can benefit educational institutions.

Chatbots applications in education: A systematic review

I’m also very clear, through what the bot says to the user and what I say when I first introduce the bot, about how the information that is shared will be used. Oftentimes reflections that students share with the bot are shared with the class without identifiable information, as a starting point for social learning. Like any technology, access to these tools varies and lack of access can perpetuate existing inequities. While chatbots can help to reduce some gaps, they may also exacerbate others. Keep these issues in mind as you and your students work to maximize the potential benefit of using chatbots.

Tasks in Which Educational Chatbot Is Helpful

Sex education is taught in public schools on topics ranging from abstinence and reproduction to sexual orientation and sexually transmitted diseases. The platform is easily accessible and simple to understand, even for those students without technical knowledge. If a student is unable to understand, our in-house experts can help guide them through the process. Chatbots helps students determine the areas they lack behind and for teachers its source to identify where their teaching abilities shortfalls. Education chatbots are being used in schools, colleges, and even prominent universities as an alternative help that are available round the clock to clear student doubts instantly.

thoughts on “8 Benefits Of Chatbots In Education Industry”

They can be a great support for teachers as they can easily automate a number of tasks that are of the least importance. Students are more inclined towards learning new things; chatbots in education can bring a wholly unique experience to them and help them engage more with studies. SmatBot chatbots for education are specifically designed chatbots by considering the students, teachers, and educational administration/management needs throughout the globe. These chatbot platforms are integrated into Whatsapp, Facebook messenger, apps, websites, and other platforms. Chatbot learning is enjoyable and exciting for students and helps students to get an instant response for their queries on their preferred platform, no need to switch various platforms to get answers.

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